About MOCA Dispensary and Clinic

Clinical Side – Consultations & Prescriptions at MOCA Health

MOCA Health has built a clinical model that prioritises safety, compliance, and patient-centred care. All contracted practitioners undergo a rigorous induction program covering cannabis pharmacology, therapeutic uses, international best practices, titration strategies, and TGA Special Access Scheme (SAS) requirements. This ensures patients receive care from professionals who are both knowledgeable and ethically trained in safe prescribing practices.

Central to the patient experience is MOCA’s integration with Halaxy, a secure telehealth platform that manages bookings, intake forms, payments, and patient data in compliance with Australian privacy laws. This system allows patients to book consultations 24/7, while ensuring doctors have access to medical history ahead of time, making each consultation focused and efficient.

The process is straightforward: patients book online, complete an intake form, and connect for a 15-minute phone consultation. If appropriate, a prescription is initiated and submitted to the TGA for approval, usually within 24–48 hours. Follow-up consultations are required for renewals or adjustments, with scripts valid for 6 months (THC) or 12 months (CBD).

Once approved, patients transition to the dispensing side through MOCA’s secure portal. Here, they can review prescriptions, purchase medications, download dosing guides, and access attestation letters. Repeats are managed directly through the portal, with new consultations only required if scripts expire or treatment plans change.

Clinical Side – Consultations & Prescriptions

Practitioner Training

• All practitioners contracted by MOCA Health complete a rigorous induction program.

• Training covers:

  • Cannabis pharmacology and therapeutic uses.

  • International best practices in cannabis prescribing.

  • Dosing and titration protocols for different patient profiles.

  • TGA approval procedures and compliance.

  • Ethical and safe prescribing practices.

System Integration with Halaxy

• MOCA’s Halaxy platform manages:

  • Bookings and payments.

  • Patient intake forms.

  • Secure data storage.

• Benefits:

  • Patients book at their convenience.

  • Clinicians are fully briefed prior to calls.

  • All medical data handled under Australian privacy standards.

First Appointment

Step 1 – Online Booking

• Visit booking portal - https://booking.mocahealth.com.au/.

• Select practitioner, date, and time.

• Pay securely online.

Step 2 – Intake Completion

• Provide medical history.

• Record current ailments and conditions.

• Enter Medicare card details.

• Outline goals for treatment.

Step 3 – Consultation

• Call received from private number.

• Backup call from one-way number if missed.

• Duration: 15 minutes.

• Practitioner reviews and discusses treatment options.

• If appropriate, prescription initiated.

Step 4 – TGA Approval

• Practitioner submits SAS application.

• Approval time: 24–48 hrs.

• Prescription released for dispensing once cleared.

2. Follow-Up Consultations

When Required

• Adjust treatment plan.

• Renew expired scripts.

Script Validity

• THC: 6 months.

• CBD: 12 months.

Process

• Book via Halaxy portal - https://booking.mocahealth.com.au/.

• 15-minute phone call.

• Practitioner reviews progress and updates treatment.

Dispensing Side – Medications

Portal Login

• Patient receives email with login details.

Portal Capabilities

• Review prescriptions.

• Purchase medications.

• Access educational resources:

  • Titration guides.

  • Attestation letters.

Repeat Prescriptions

• Reorder online if script valid.

• New consult required if expired.

4. Business Model Separation

• Clinical: Medical advice, assessment, prescription, and TGA compliance.

• Dispensing: Secure ordering, resource access, and repeat management.